Refund policy
Refund & Return Policy – Exero.shop
Return Eligibility
We accept return requests within 7 days of delivery. Items must be:
- Unused and in original condition
- Returned in original packaging
Refund Method
Approved refunds will be issued to the original payment method (PayPal).
Refund Conditions
We offer:
- Full refund or replacement for damaged, defective, or incorrect items
- Refunds processed after inspection and approval
Return Shipping
Return shipping costs are covered by Exero.shop in eligible cases.
Non-Returnable Items
We reserve the right to decline returns if:
- The item shows signs of use or damage caused by the customer
- The return request is submitted after 7 days